I’m still battling with getting a replacement stereo head unit for my partners car. I’ve contacted them several times but they are just piss poor at responding to communication. I’ve just called them again and been told that there is nothing they can do at the moment because the returns people are not in the office on a Saturday.
I told the gentleman on the phone that I would like a call back on Monday. Should I not have this issue resolved within the next few days I will be contacting trading standards and will be following it up with legal action if they fail to respond.
As I’ve stated before they are shit. Just avoid them completely:
- Staff are rude
- Don’t follow up communications when the state they are going to
- They have issues with returns
- The mis-describe their products (Stated that a stereo is 100% bluetooth compatible when they don’t support A2DP)
- Can not deal with a customer enquiry because of people being out of the office.
My next step after this is going to be a complaint letter to their head quarters stating the issues I’ve had and that their staff member Gary Digva is quite frankly dismissive of queries and complaints.